Customer Support

EMR Integrated Solutions boasts a fully-accredited and technically-qualified team of service desk and field engineering staff, to manage and resolve your support queries in a timely fashion. We have a range of support packages available, designed to meet every organisation’s requirements and budget.

Our aim is to help our clients achieve the optimum availability and performance of their network by providing a highly responsive maintenance service by responding within the agreed SLA timeframes.

EMR support offerings

Our Support Services

  • Technical Helpdesk
  • Call logging, tracking and updates
  • Network operations centre
  • 24/7 support capability
  • Proactive monitoring
  • Tailored SLAs
  • Logistics management
  • Project management
  • Planning applications
  • Technical training
  • Engineering resources
  • Health and safety services
  • PSDP & PSCS
  • Solution planning and design
  • Research and development
  • Self-service portal with online call logging and progress tracking
© 2018 M P & E Trading Company Limited t/a EMR Integrated Solutions | Registered in Ireland No 82403 | VAT Registration No 4618583 I